Responsible Gaming

Gaming Should Be Entertainment, Not Income

Online pokies should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. The odds are always in favour of the house, and there is no guaranteed way to win. Please gamble only with money you can afford to lose.

Age Verification

You must be 18 years of age or older to access and use our services. This is a legal requirement in New Zealand. By using Bakewell Creamery, you confirm that you meet this minimum age requirement. We take age verification seriously and reserve the right to request proof of age at any time.

Warning Signs of Problem Gambling

If you recognise any of the following signs in yourself or someone you know, problem gambling may be developing:

• Spending more time or money on gambling than intended
• Chasing losses by gambling more to recover money lost
• Hiding or lying about gambling activities
• Gambling to escape problems, stress, or negative feelings
• Neglecting work, studies, family, or relationships due to gambling
• Borrowing money or using credit to fund gambling
• Feeling anxious, irritable, or restless when trying to stop or reduce gambling
• Failed attempts to cut back or stop gambling
• Gambling with increasingly larger amounts to achieve the same excitement
• Jeopardising relationships, education, or career opportunities

Self-Help Tools

Bakewell Creamery and most responsible gaming platforms offer tools to help you maintain control:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly)
• Loss Limits: Restrict the amount of money you can lose during a gaming session
• Wagering Limits: Control how much you can bet per spin or per session
• Reality Checks: Receive regular reminders of how long you've been playing and how much you've spent
• Time-Out/Cool-Off Period: Take a break from gambling for a set duration (hours, days, or weeks)
• Self-Exclusion: Voluntarily ban yourself from accessing your account for a prolonged period

We encourage you to use these tools proactively to maintain responsible gaming habits.

Support Organisations in New Zealand

If you or someone you care about is struggling with problem gambling, help is available. The following organisations provide confidential support and resources:

New Zealand

• Problem Gambling Foundation – Free and confidential support for problem gambling in Aotearoa New Zealand
  www.pgf.nz
  Helpline: 0800 664 262 (free call, available 24/7)
• Gambling Helpline – Anonymous counselling and support
  Phone: 0800 664 262

International Support Resources

• GamCare (United Kingdom) – www.gamcare.org.uk
• GamStop (United Kingdom) – www.gamstop.co.uk
• Gambling Help Online (Australia) – www.gamblinghelponline.org.au
• Responsible Gambling Council (Canada) – www.responsiblegambling.org
• National Council on Problem Gambling (United States) – www.ncpgambling.org

Take Action Today

If you think you may have a gambling problem, or if gambling is affecting your life, relationships, or finances, please reach out for help today. Seeking support is a sign of strength, not weakness. The organisations listed above offer free, confidential assistance and can provide you with strategies and resources to regain control.

Remember: It's never too late to seek help. Support is available, and recovery is possible.